i_love_massage

QUOTE (davidlow7 @ Oct 6 2009, 11:52 PM) Eddy has already left the company recently and he did not pay me back the interests on my credit card due to the lateness of balance transfer done on my CC. He promised that. If Eddy this fellow happen to see this message, I need to tell him I am looking for him. Money is small matter but I hate to be responsible on something which is not my fault and yet I am cheated. Seriously we need to make sure they don't continue cheat people into signing up with them anymore. Hi ladies, If you are one of the above reading this, or recently stumbled upon this and are facing the same problems as us, PLEASE do lodge a complaint with the National Consumers Complaints Centre (NCCC). I have already done so, and called them up. They have published my complaint on their website. You can read it here : http://www.nccc.org.my/v2/index.php/aduan-...laints-true-spa They, together with the Domestic Trade and Consumers Dept, also promised to get an explanation from True Spa's top management, and will take action if there is no reply from them, or if the reply is not satisfactory. However, the NCCC also told me that it is very important for anyone else who has gone through the same thing, to lodge a complaint with them. This will only take 5 minutes of your time online. Please go to : http://www.nccc.org.my/v2/index.php/e-aduan Let us make ourselves heard and put an end to this misery! Step one is done.

QUOTE (chengcheng @ Sep 9 2009, 09:15 PM) Hi Babes... I am sorry to hear that most of you had fallen into the 'trap'. Afew months ago, I posted a 'warning' not to be conned when a friend of mine faces the same problems. However, after much complaints and she almost brought it up to the Consumer Tribunal, they have refunded the money. Following that whenever True Fitness call me for a free trial.... I will tell them I am not interested. It's sad really.... The Government should be alerted. Dear all, I have alerted the NCCC (National Consumer Complaints Centre) on this and they have promised to take action. Just in case, if you girls don't mind, I would like to have your names and tel phone numbers and if possible, the dates you all joined. We really have to speak with one voice on this and I truly hope True Spa will be brought to justice. After not being successful to get massage for nearly 2 months, I called up again yesterday and no surprise, it's all fully booked all the way to up to 2 weeks. And they don't accept booking for more than 2 weeks either. Now, I am told I have to EMAIL them to ask whether I am successful in getting my booking in 2 weeks time. After I told them I am going to NCCC, they were so cheerful and even said "Byeeeee!" to me. True Spa is one big sham and a joke. I am so angry now, and our voices need to be heard. Most importantly, they need to be named and shamed to the public. So girls if you can email me ? Is it a good idea to post my email add here?

QUOTE (PennyS @ Jun 2 2009, 12:45 AM) I was called by them, offering a free massage to try out. At first I was quite thrilled and even thought of joining them. That was before I even went for the free massage. But when I was finally there for the appointment, I was so cheesed off by their lack of service. I didn't get my free massage. I just walked out and refuse to have anything to do with True Spa anymore. I even wrote about it on my blog here. PennyS, you did such a smart thing. When they called me to go for a free trial, I was so happy as I love massages, and if they were free, even better! When I got there however, there was apparently no such booking. Even when I quoted the name of the person who called me, they insisted my booking was 9pm, not 7pm. I was so irritated I was going to walk away (which I SHOULD have done), but then somebody overheard and said never mind, I could go for my free trial immediately. To be honest, that free massage was really good. The masseuse used the right amount of pressure and was very systematic. However, before the massage started, I already got a rude shock - she took me to 2 rooms before that and both were untidy and not made up and obviously just used. After the seeing the 1st room like that, my masseuse looked irritated but proceeded to look for a 2nd room, only to find it in the same state. Then she quickly just removed the towels from the floor and straightened up the massage bed. Hmm, isn't there supposed to be a change of towels there too? Isn't that supposed to be the 1st step in hygiene ? However, I was shown round by a pleasant Chinese sales rep after that, who was so pleasant and convincing that I bought a package, and gave them the benefit of the doubt. I should have stepped out like PennyS from the very beginning, or googled them and found this forum before I went for that free massage. Well, like you girls, I also can't get an appointment anymore. Same complaints from me, same reasons from them - No slots on weekend ? Miss, it's 2 weeks in advance for weekend appointments. Well, how about 7pm after my work finishes on Monday? Sorry miss, no slots after work either. OK, I am taking leave in 2 weeks, I want to book slot for a Thursday afternoon. Sorry miss, only male masseuse. So when can I have a female one ?? Sorry miss, don't have. After reading this forum, I really wonder .... who DOES get these slots ? Certainly not us girls! Are there really willing people out there who are so willing to wait? Or are they just lucky? Is this place so good that they are so exclusive and high in demand ? Or did they just sign up more than they can serve and now have angry and disgruntled paying customers whom they cannot (or don't want to) do anything about ? Is there really nothing else they can do for customers who are steadily paying a certain amount to them every month, for services that they cannot get?