I've been a long-term customer to this salon which I've been using their services nearly 10years and NEVER AGAIN! I visited the salon last week for regular hair trim and was attended with a male stylist, X. Stylist X used to cut my hair several times and he could recognized me just after some simple chats. After the regular hair-texture check, stylist X said that my scalp is in EXTREMELY unhealthy condition and an URGENT scalp treatment is definitely needed. I usually give heed to hair stylists' advice and take up their recommended treatments undoubtedly but I was rushing for a date that day so I refused his suggestion politely and yet he never gave up. He moved on to further elaborate that my sensitive scalp would one day become open-wound and finally it could lead to bald-headed at very young age. I've to admit that I do suffer from seasonal dandruff problem due to stress at work and I don't think that my scalp condition is that bad afterall!!! At least it's never itchy and it doesn't hurt at all. I wonder why he has to curse me this way?!?!!? Stylist X insisted that I should do scalp scanning to see the difference of before and after treatment. I rejected him for the second time and thanked him for his concern and that if the condition is this bad I should better go for a skin specialist. Stylist X stopped talking to me right away and started cutting my hair. There's not anymore conversation and eye contacts between us. At this moment I could see his drastic change of facial expression. I didn't give a darn and continue with my magazine as I no longer feel comfortable being under this atmosphere. I just want to get my hair done ASAP and be out of the salon!!! After the cut he leaded me to the washing sink for hair wash and that's where my nightmare started! Stylist X scratched my scalp so hard that I could feel that he's releasing his tension/anger on my head!!! After struggling in tears for 10min it's finally done. I thought that's the end of this stress but not! When he toweled dry my hair I noticed that he skipped the conditioner step after washing and started to comb my hair VIOLENTLY!!! (I wonder if the salon has changed policy of not providing Conditioner anymore or it's Stylist X's decision for not using it!) I have very long hair, to waist length so you girls can imagine the pain. I can never forget how much it hurts the entire process of combing and blow drying. I'm very shy in-person and I don't have the guts to complaint Stylist X right at the time, which I now feel very much regreted. I'm now writing this here to share with you girls, at the same time to release my anger too.
