Hi HuiMinn17, We just came across your review and it is with deep regret that we weren't able to meet your expectations during your event. Our team would again like to extend our sincerest apologies for all the inconveniences the unwanted incidents had caused you. Putting ourselves in your shoes, we might have also felt the same way. We understand that we play one important role on making an event successful which we failed to deliver. We appreciate your honest feedback and since then we have made improvements and even revised our SOPs to ensure that history will not repeat itself. As a matter of fact, we have gained lots of good feedback and triple up our revenue over the past year. We would like to take this opportunity to invite you to try our service once more and we can assure you that we can provide you an exemplary service. Apart from the balance that we have waived off for you, we are offering you complimentary Light Refreshment Package for 50pax which you may claim in the future. Please feel free to contact us and speak with our Sales Team so we can arrange for you. Thank you and looking forward to do business with you again soon.